Microsoft Surface Laptop 5 15"TouchScreen Core i7-1255U 16GB 512GB PWR Battery

RETURNS POLICY (Excludes “As-Is” Items)

30‑Day Warranty and Return Guarantee

• Returns accepted within 30 days of receiving your order.

• Wrong item ordered by customer:

  • Customer covers return shipping.

  • A 20% restocking fee applies.

• Defective, damaged, or incorrect items:

  • Contact us with photos and issue description.

  • We provide a return label or refund shipping costs.

  • No restocking fee applies in these cases.

"As-Is" Items

• “As-Is” items are final sale—no returns or refunds.

• These items are sold as-is due to defect, damage, or other limitations.

Misuse of Returns

• Returns involving altered, swapped, or tampered items will be rejected.

• Abuse of the return system may result in account suspension or loss of privileges.

BATTERY SHIPPING POLICY

• Laptop batteries shipped outside of a laptop must use a special shipping method, shown during checkout.

• If you fail to select the proper carrier for a battery order, the order will not be processed until corrected.

SHIPPING

• Orders ship within 24 business hours, Monday–Friday.

• Shipping is not included in the item price and can be seen on checkout.

• Carriers used:

  • USPS Priority Mail, UPS Ground

  • FedEx Ground or 2‑Day

• All shipments are insured and trackable.

• Shipping fees are non-refundable.

INTERNATIONAL SHIPPING

• We ship worldwide.

• Customs, duties, VAT, and broker fees are not included in item or shipping prices.

• If you refuse to pay customs fees, and the item is returned to us, the refund will be deducted for:

  • Order Total Amount.

• Shipping fees are non-refundable.

SATISFACTION GUARANTEE

• If you're not satisfied, contact us first—we’ll resolve the issue quickly and fairly.

• Refunds or replacements are issued for eligible returns.

DEDICATED SUPPORT FOR REPAIR SHOPS

• If you're a repair business or service agency, we offer:

  • Dedicated account managers

  • Personalized support and priority handling

  • Easier reordering and inventory coordination

• Contact us to register your company and be assigned a dedicated account manager.

CONTACT & CUSTOMER SUPPORT

• Phone: +1 775‑737‑9750

• Email: [email protected]

• Return Address:
  gotlaptoppartss.shop
  5460 Louie Lane
  Reno, Nevada 89511, USA

• Office Hours: Monday–Friday, 8 AM–4 PM PST

HOW TO INITIATE A RETURN

1. Check return eligibility (30-day window, non “As-Is”).

2. Email or call with your order number and issue (include photos if applicable).

3. Receive an RMA number and instructions.

4. Return the item securely with the RMA clearly labeled.

5. Upon inspection, a refund or replacement will be processed, minus any applicable fees.

REFUND POLICY

Return Shipping Labels

When your return is approved, you will either:

1. Receive a prepaid return shipping label from gotlaptoppartss.shop, or

2. Be instructed to purchase your own label through a trusted shipping carrier.

Who pays for the return shipping depends on the reason for the return:

• If the item is defective, damaged, or incorrect, we cover the return shipping.

• If you ordered the wrong item, return shipping is your responsibility and a 20% restocking fee applies.

Tracking Requirements

To avoid delays or processing issues:

• Tracking is required for all returns.

• If you use our prepaid return label, tracking is automatically linked to your order.

• If you use your own label, you must manually upload tracking details or email them to our support team.

Failure to provide tracking may result in delayed refunds or rejected claims.

Refund Processing Timeline

Once the returned item is received and inspected:

• Your refund will be processed within 2 business days.

• Refunds are issued to the original payment method.

• Depending on your bank or card provider, funds typically appear within 3–5 business days after processing.

Misuse of Returns or Refund Policy

We take return fraud seriously. The following activities are strictly prohibited and may result in:

• Denial of return privileges

• Account suspension

• Loss of refund eligibility

• Refusal of future business

Prohibited return behavior includes (but is not limited to):

• Sending back a different or damaged item than originally received.

• Filing a chargeback after receiving a refund.

• Falsely claiming the item was not received when tracking confirms delivery.

• Opening duplicate claims through other protection programs or platforms.

• Using or tampering with an item and attempting to return it.

• Colluding to undervalue customs declarations for international shipments.

We reserve the right to refuse refunds for any behavior deemed fraudulent or abusive.